How did handling three hundred customer support tickets daily influence your early product roadmap?
Replied byMiquel Palet
Founder & CEO at Zernio
Niche: SaaS
Revenue: $458K/mo
Location: Barcelona, Catalonia, Spain
Started: 2025
In the early months, I answered every single customer support inquiry personally. While exhausting, it provided an unfiltered window into where our API endpoints failed or confused developers. Whenever three customers reported the same friction point, we halted feature development and refactored the code immediately. That direct loop transformed a fragile prototype into robust infrastructure.
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