All Answers

Browse individual answers from founders and CEOs on specific topics, challenges, and strategies for business growth.

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146 Answers from 11 CEOs

Direct insights on specific topics and challenges

Q

What's your approach to leadership and culture in the organization?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

Culture is everything. We're trying to build something sustainable and meaningful. That starts with caring about people—our players, our staff, and our fans. I try to lead by supporting others, building trust, and helping everyone grow. I don't change who I am when I walk into the building—I'm the same person as a leader, partner, and father.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Q

How do you manage your relationship with ownership and MLB?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

I'm the main point of contact with Rogers, our owner, making sure they're informed and aligned with what we're doing. I also sit on MLB committees, which gives me the chance to help shape the future of baseball—something I care deeply about after 34 years in the game.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

It's changed everything. We went from one person in R&D to over 15. But it's not just about hiring analysts. It's about creating a culture where people use the data in real ways. The goal isn't credit—it's to make the best decisions. When that happens, the data becomes powerful.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Q

How important is personality and character when choosing players?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

It's a big part of the process. We want players who are good teammates, who lift others, and care about winning, not just personal stats. The impact one bad personality can have on a young team is huge, so we're careful. In a strong clubhouse, you can take more risks, but culture always comes first.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

You can't simulate the pressure of the majors. In Triple-A, you're chasing the dream. In the big leagues, you're being watched every day. The pressure, the expectations, the public stats—it's all very real. Staying in the majors is the hardest thing in pro sports.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Q

How has player development evolved since your early days?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

It's night and day. Back then, we fed players soup and crackers from the same cage their laundry got washed in. Now, we provide world-class resources—nutrition, sleep, mental coaching, strength training. Every player is treated like a pro. It's about giving them every chance to reach their full potential.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Q

How do you help players manage the mental side of the game?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

We give them tools to handle pressure—mental performance coaches, better recovery spaces, healthier routines. But it's still hard. The game is built on failure, and now with social media, it's even more intense. We focus on creating an environment where they can just focus on competing and being part of something special.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Q

What's your philosophy on managing criticism and public perception?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

You can't let your self-esteem go up and down with public opinion. If you do, you won't last. I stay grounded in who I am—dad, partner, leader—and I remind myself that critics aren't doing the work. I respect the people in the ring, not those on the sidelines throwing darts.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Q

What's your take on the Vlatty and Bo contract situation?

Sports, Marketing, Technology
$32 million/month
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

The goal is to win. We don't operate in a world where one player makes or breaks a team. We'd love to keep elite talent, but it's a two-way relationship. We're always trying to build a team that can win, and that takes balance. Negotiations are complex and mostly private for a reason.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
Mark Shapiro

Mark Shapiro President and CEO at Toronto Blue Jays

From interview published May 20, 2024

It can. Growing up in a clubhouse, being around the game, learning how to handle media and pressure—all of that helps a young player transition more smoothly. It's not everything, but it removes some of the biggest distractions new players face.

B2C
B2B
Subscription-based
Marketplace
500 employees
Toronto, Canada
Started 1977
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