What's your philosophy on managing criticism and public perception?

Mark Shapiro
Replied byMark Shapiro

President and CEO at Toronto Blue Jays

Niche: Sports, Marketing, Technology
Revenue: $32 million/month
Location: Toronto, Canada
Started: 1977

You can't let your self-esteem go up and down with public opinion. If you do, you won't last. I stay grounded in who I am—dad, partner, leader—and I remind myself that critics aren't doing the work. I respect the people in the ring, not those on the sidelines throwing darts.

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