How do automation and AI create customer stickiness and margin uplift?
Replied byPatrick Kelleher
CEO, GXO Logistics at GXO Logistics
Niche: Technology, AI, Retail
Revenue: $1M+/month
Location: USA
Started: 2021
When automation is employed, contracts are longer, typically 10 years or more, versus an average 5 year contract. Margins are higher in operations where automation and the technology ecosystem are deployed well. It creates stickiness because customers see proven ROI. Our job is to accelerate deployment and share value with customers while improving execution.
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