How do you handle a crisis when a major business system fails and subscribers start leaving?

Krissy Cela
Replied byKrissy Cela

Founder & Creative Director at Oner Active

Niche: Health & Wellness
Revenue: Approx. 16.6 Million USD/month
Location: London, United Kingdom
Started: 2020

When we had to migrate EvolveYou to a new server, the app was down for a month and we lost ten thousand subscribers. I give myself exactly twenty-four hours to panic and have a breakdown. After that, I accept the situation, focus on problem-solving, and rely on my childhood resilience to find a solution.

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