How do your agents assist customers in the telecommunications and utility sectors?
Replied byPablo Palafox
Co-founder & CEO at Happy Robot
Niche: AI
Revenue: Not Publicly Disclosed/month
Location: San Francisco, California, United States
Started: 2023
Instead of shallow support, our agents handle coordination tasks like dispatching technicians to fix routers or boilers. When a customer calls with an issue, the agent coordinates the technician schedule and manages the escalation to human teams, resolving the issue without manual coordination.
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