What did your pivot from a store builder to a logistics platform teach you about operations?
Replied bySaahil Goel
Co-founder & CEO at Shiprocket
Niche: eCommerce
Revenue: Approx. $16 Million/month
Location: Gurugram, Haryana, India
Started: 2012
When we took control of the logistics, our entire mindset shifted because we had skin in the game. Every failed delivery affected our own profit and loss. This forced us to develop address verification intelligence and shipping workflows to reduce failed deliveries.
0
From the Full Interview
This answer is part of a full interview with Saahil Goel, Co-founder & CEO at Shiprocket.
Share this Answer
Found this insight valuable? Share it with your network to help others learn from Saahil Goel's experience.
Cite This Answer
Use this answer in your research, article, or academic work
Related Answers
What systemic infrastructure gaps did you have to build from scratch?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
What was day zero like for the company that eventually became Shiprocket?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
How did you approach early validation for your business idea?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
How did you launch your first product without any proprietary code?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
Who were your very first customers and how did they help you research?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
Why did your attempt to build quick-delivery fulfillment centers face merchant resistance?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
Why is e-commerce logistics fundamentally a ninety percent service level agreement business?
By Saahil Goel
eCommerce
Approx. $16 Million/mo