What did your pivot from a store builder to a logistics platform teach you about operations?
Replied bySaahil Goel
Co-founder & CEO at Shiprocket
Niche: eCommerce
Revenue: Approx. $16 Million/month
Location: Gurugram, Haryana, India
Started: 2012
When we took control of the logistics, our entire mindset shifted because we had skin in the game. Every failed delivery affected our own profit and loss. This forced us to develop address verification intelligence and shipping workflows to reduce failed deliveries.
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