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What is your operational philosophy regarding automation versus manual execution?

Replied byJake Cooper

Founder & CEO at Railway

Niche: Technology

Revenue: Approx. USD 8.3 Million/month

Location: San Francisco, California, United States

Started: 2020

Our guiding operating principle is grit, process, repeat. Never automate a workflow until you have performed it manually dozens of times. Doing the task with raw human effort exposes edge cases, customer nuances, and real bottlenecks. Once you thoroughly master the manual mechanics, you codify the process into software. Automating premature assumptions only creates complex technical debt.

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