Why do you prioritize checking customer DMs and TikTok feedback over checking your bank account?
Replied byKrissy Cela
Founder & Creative Director at Oner Active
Niche: Health & Wellness
Revenue: Approx. 16.6 Million USD/month
Location: London, United Kingdom
Started: 2020
You cannot run a community-based business if you do not put the community first. I check TikTok and Instagram alerts daily to keep my finger on the pulse of customer satisfaction and disappointment. I want to understand their direct experiences with our product, which is something I cannot outsource to anyone else.
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