Why do you still spend so much time in stores and clubs as CEO?
Replied byDoug McMillon
President & CEO, Walmart Inc. at Walmart
Niche: Retail, Technology, AI
Revenue: $1M+/month
Location: USA
Started: 2015 or earlier
Being on the front line is vital. Sam Walton set that example. I visit stores and clubs on a surprise basis, often with no one knowing we are coming. I talk directly to associates picking orders, checking out customers, or running a Sam’s Club. I always leave with more action items than I arrived with, and those visits shape company decisions.
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