How did you rebuild client trust after a hosting provider deleted all your data in 2020?
Replied byWayne Cartmel
Founder & CEO at MyNewTerm
Niche: Edu
Revenue: Approx. 540,000 USD/month
Location: Silsoe, Bedfordshire, United Kingdom
Started: 2015
It was one of our hardest moments. Our hosting provider had a technical error and wiped all our customer data. We were completely honest with our schools. Because we had built strong personal relationships, every single client stayed with us and renewed their subscriptions.
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