How do you address the pushback and skepticism from managers regarding training programs?
Replied bySanjeev Kumar
CEO at DTSS
Niche: Agencies
Revenue: Approx. 15 Million USD/month
Location: Bangalore, Karnataka, India
Started: 1994
We link our training metrics and customer service indexes directly to manager incentives. We also deploy mentors who are responsible for the performance of their teams. Since we operate with a constant labor shortage, training and counseling are much better than letting people go.
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