How do you combat complacency, bureaucracy, and arrogance in a massive organization?
Replied byJamie Dimon
Chairman & CEO at JPMorgan Chase
Niche: Finance
Revenue: Approx. $15 Billion/month
Location: USA
Started: 1799
Combating bureaucracy requires active leadership. I conduct road trips and branch visits, giving tellers and managers beer and immunity to tell me what is broken in our systems. A leader must be relentlessly curious, read customer complaints, and remain willing to learn from competitors and mistakes.
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