Why do complex financial institutions struggle to scale customer support operations using human agents alone?

Financial institutions deal with communication that is simultaneously complex, high volume, and mission critical. Because customer conversations involve personal finances, mistakes carry severe consequences. Onboarding human agents in these environments takes up to six months of specialized training. Open alleviates that operational bottleneck by executing routine resolutions instantly, maintaining uniform accuracy across all channels, and freeing human staff to focus on intricate advisory duties.