You managed close to 90,000 employees across more than 30 countries. What is the secret behind managing so many people and keeping them happy?

The word you are tripping on is manage. The word manage is a French word which literally means breaking a horse into submission. Ask yourself whether an employee wants to be managed. The answer is always no. In the industrial age we lined people up in rows and columns and managed them for productivity. As we move from productivity to innovation, people do not want management. They want to be inspired. The question for leaders now is how do you inspire people so that you do not have to manage. When you go to a mosque or a temple or a church and wash utensils and clean toilets, you feel good about it. When you come into the office and get paid, you feel bad. The reason is purpose. Without purpose, employees bring only 25 percent of themselves. If you can excite that employee and increase his clock speed from 25 percent to 50 or 70 percent, with the same product, same service, same customer, your results will be completely different.