How did customers react when you moved locations?
Replied byPaul Guyett
Managing Director at Leffler Leather
Niche: Retail
Revenue: $1M+/month
Location: Australia
Started: 1932
Many customers were nervous about losing the character of the old space. I personally welcomed people at the door to help ease that concern. Once they experienced the new layout and accessibility, they understood the benefits. Clear communication helped manage that transition.
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