Is there such a thing as collecting too much customer feedback?

You can drown in it, but you cannot really talk to your customers too much. In the early years of Superhuman I sent every person who joined the wait list a personal email with two questions: what are you using today and what do you hate about it? Then I would just try to keep the email conversation going as long as possible. After five or six exchanges you develop a real emotional connection with someone around a problem they care deeply about. It is a remarkably scalable way to interview users.