You adapted Simon Sinek’s culture formula to “values plus behavior times consistency.” Why is consistency so important?

Garry Ridge
Replied byGarry Ridge

Chairman Emeritus, Former CEO & Founder of The Learning Moment at WD-40 Company

Niche: Retail, Production
Revenue: $1M+/month
Location: USA
Started: 2015 or earlier

Culture equals values plus behavior times consistency. Many firms have values and brief good behavior, then drop it. Culture is not fairy dust; you must live values daily, especially when hard. Ignore bad behavior and the structure collapses. Consistency tells people this is real, not posters.

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