What makes a healthy business model?

Rory Sutherland
Replied byRory Sutherland

Vice Chairman at Ogilvy UK

Niche: Marketing
Revenue: Estimated $2B+ USD/month
Location: London, United Kingdom
Started: 1948

A healthy business model aligns the interests of the company and its customers. When both sides benefit from the same outcome, businesses can create sustainable growth. Problems arise when companies profit from customer mistakes, confusion, or inertia rather than delivering genuine value.

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This answer is part of a full interview with Rory Sutherland, Vice Chairman at Ogilvy UK.

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