Why is customer retention so much stronger than the industry average?
Replied byCobi Blumenfeld-Gantz
Co-Founder & CEO at Chapter
Niche: Health & Wellness
Revenue: Approx. 8.3 Million/month
Location: New York, New York, United States
Started: 2020
Retention starts with getting customers into the right Medicare plan from day one. Many companies separate enrollment from retention, but we focus on creating an exceptional initial experience and continuing to support members throughout their Medicare journey.
0
From the Full Interview
This answer is part of a full interview with Cobi Blumenfeld-Gantz, Co-Founder & CEO at Chapter.
Share this Answer
Found this insight valuable? Share it with your network to help others learn from Cobi Blumenfeld-Gantz's experience.
Cite This Answer
Use this answer in your research, article, or academic work
Related Answers
Why do you prioritize checking customer DMs and TikTok feedback over checking your bank account?
By Krissy Cela
Health & Wellness
Approx. 16.6 Million USD/mo
Why do you define optimism as a sophisticated emotion rather than just a mood?
By Adrian Gore
Health & Wellness
Approx. 400 Million/mo
How does the shared value insurance model align customer health with corporate profitability?
By Adrian Gore
Health & Wellness
Approx. 400 Million/mo
Why are declared goals more powerful for human motivation than undeclared ones?
By Adrian Gore
Health & Wellness
Approx. 400 Million/mo
What challenges did you face when trying to enter the brewing industry in India?
By Kiran Mazumdar-Shaw
Health & Wellness
Approx. $172 Million/mo
Why do you focus more on mission than short-term profits?
By Dr Emil Kendziorra
Health & Wellness
$50K-$250K/mo
How did walking into the gym at age seventeen change the trajectory of your life?
By Krissy Cela
Health & Wellness
Approx. 16.6 Million USD/mo