You replaced annual reviews with regular coaching conversations. How did that change performance management?
Replied byGarry Ridge
Chairman Emeritus, Former CEO & Founder of The Learning Moment at WD-40 Company
Niche: Retail, Production
Revenue: $1M+/month
Location: USA
Started: 2015 or
Annual reviews are unfair and backward-looking. We replaced 'manager' with 'coach.' A coach defines what an A looks like and meets at least every 90 days to ask what's in your way and how to help. Performance becomes an ongoing human conversation, not a yearly judgment.
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