
Debra CrewCEO of Diageo
How I'm transforming Diageo's culture and driving innovation in the spirits industry through data-driven decision making and balanced leadership.
Founder Stats
- Production, Marketing, Retail, eCommerce
- Started 1997
- $1.4 billion/mo
- 30,000+ team
- London, England
About Debra Crew
Debra Crew serves as the CEO of Diageo, one of the world's largest producers of spirits and beer. With a background that includes military service and executive roles at major consumer goods companies, she brings a unique perspective to leadership. Under her guidance, Diageo has been focusing on cultural transformation, innovation acceleration, and data-driven decision making. Her approach emphasizes team success over individual achievement and balances industry expertise with fresh perspectives from outside the spirits sector.
Interview
What is your leadership style?

I believe leadership is about making the team better. It's not about you as a leader, but about helping the team succeed. I focus on getting the best out of everyone and making sure the team works well together.
How did you work on changing the company culture at Diageo?

When I became CEO, I asked senior leaders across markets to assess our culture. We realized our value "Be the Best" created perfectionism, which slowed us down. We changed it to "Be Better," focusing on learning, speed, and acting decisively.
Have you seen real results after changing the culture?

Yes. For example, we cut down innovation processes from five stages to two for lower-risk projects. This helped us launch products faster, taking almost a year out of the process. We also celebrate failures to encourage learning.
How do you manage getting feedback from your team?

I always ask for feedback. Sometimes people are shy to give it to the boss, so you have to invite it. I even test my messages before big meetings to make sure they land well.
How do you balance hiring people with industry experience and bringing fresh perspectives?

We look for a mix: deep spirits knowledge, local market experience, and fresh skills from other industries. Sometimes bringing in ideas from outside, like smaller bottle sizes from the soft drink world, has been a big success for us.
How important is data for your business decisions?

I love data. We track 220 million occasions in 37 markets. Data helps us do precision marketing — matching the right brand to the right moment. It helps us make better choices, especially when consumers are under financial pressure.
How do you decide when to buy a brand and when to build one?

We look at spaces where we don't have a strong brand or across different price tiers. If there's an opportunity, like non-alcoholic spirits in the U.S., we either build or buy, like we did with Ritual. At the same time, we dispose of brands that don't fit our future premium growth.
What career moment was most transformational for you?

Coming back into an executive role after doing board and private equity work was a big decision. I had to unwind a lot of other things and step back into an operational role before becoming CEO.
Did you have any mentors who helped you along the way?

Absolutely. Having mentors who know you well and will tell you things others won't is really important. They help you think differently and guide you when making big transitions, like moving into a CEO role.
What's the best advice you give young people starting their careers?

Try new things, even if they scare you. When I joined the Army, I was bad at many things at first, but I learned and got better. Trying tough things builds resilience and confidence, and that's so important in this world.
How do you relax outside of work?

I like to run because it gives me good thinking time. I also love to read, mainly fun fiction books, for escape. When traveling for work, I try to see something special, like visiting the panda reserve when I was in China.
What daily habits help you stay sharp and balanced?

I like to work out first thing in the morning, at least four times a week. It's a great way to manage stress and think clearly. If I have an early flight, I sometimes miss it, but I try to keep it part of my routine.
How do you use travel opportunities during your busy schedule?

When traveling for work, it's easy to just go from hotel to hotel. So I try to take a moment to enjoy something in each place — whether it's seeing the pandas in China or visiting local landmarks when possible.
Table Of Questions
Video Interviews with Debra Crew
Debra Crew on Leadership and Innovation at Diageo
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