Debra Crew, CEO of Diageo at Diageo
4.9/5 Rating
Production, Marketing, Retail, eCommerce
$1.4 billion/mo

Debra CrewCEO of Diageo

This interview features Debra Crew in conversation with Nicolai Tangen. They discuss trends in the global beverage alcohol industry, changing consumer behavior, premiumization, brand building, acquisitions, leadership, company culture, data-driven marketing, and career development. The conversation explores how Diageo adapts to moderation trends, the rise of premium spirits, and the importance of resilience, experimentation, and leadership in a changing market.

Debra Crew

Debra Crew

CEO of Diageo

Diageo

Diageo

Founder Stats

  • Production, Marketing, Retail, eCommerce
  • Started 1997
  • $1.4 billion/mo
  • 30,000+ team
  • UK

About Debra Crew

Debra Crew is the Chief Executive Officer of Diageo, one of the world's largest premium drinks companies. Diageo owns globally recognized brands including Johnnie Walker, Guinness, Baileys, Smirnoff, Tanqueray, and Don Julio. Before joining Diageo, she held leadership roles at major consumer companies including PepsiCo, Nestlé, Reynolds American, and British American Tobacco.

Interview

May 5, 2024

Q

What is your leadership style?

Question 1 of 13
Debra Crew

I believe leadership is about making the team better. It's not about you as a leader, but about helping the team succeed. I focus on getting the best out of everyone and making sure the team works well together.

0
Q

How did you work on changing the company culture at Diageo?

Question 2 of 13
Debra Crew

When I became CEO, I asked senior leaders across markets to assess our culture. We realized our value "Be the Best" created perfectionism, which slowed us down. We changed it to "Be Better," focusing on learning, speed, and acting decisively.

0
Q

Have you seen real results after changing the culture?

Question 3 of 13
Debra Crew

Yes. For example, we cut down innovation processes from five stages to two for lower-risk projects. This helped us launch products faster, taking almost a year out of the process. We also celebrate failures to encourage learning.

0
Q

How do you manage getting feedback from your team?

Question 4 of 13
Debra Crew

I always ask for feedback. Sometimes people are shy to give it to the boss, so you have to invite it. I even test my messages before big meetings to make sure they land well.

0
Q

How do you balance hiring people with industry experience and bringing fresh perspectives?

Question 5 of 13
Debra Crew

We look for a mix: deep spirits knowledge, local market experience, and fresh skills from other industries. Sometimes bringing in ideas from outside, like smaller bottle sizes from the soft drink world, has been a big success for us.

0
Q

How important is data for your business decisions?

Question 6 of 13
Debra Crew

I love data. We track 220 million occasions in 37 markets. Data helps us do precision marketing matching the right brand to the right moment. It helps us make better choices, especially when consumers are under financial pressure.

0
Q

How do you decide when to buy a brand and when to build one?

Question 7 of 13
Debra Crew

We look at spaces where we don't have a strong brand or across different price tiers. If there's an opportunity, like non-alcoholic spirits in the U.S., we either build or buy, like we did with Ritual. At the same time, we dispose of brands that don't fit our future premium growth.

0
Q

What career moment was most transformational for you?

Question 8 of 13
Debra Crew

Coming back into an executive role after doing board and private equity work was a big decision. I had to unwind a lot of other things and step back into an operational role before becoming CEO.

0
Q

Did you have any mentors who helped you along the way?

Question 9 of 13
Debra Crew

Absolutely. Having mentors who know you well and will tell you things others won't is really important. They help you think differently and guide you when making big transitions, like moving into a CEO role.

0
Q

What's the best advice you give young people starting their careers?

Question 10 of 13
Debra Crew

Try new things, even if they scare you. When I joined the Army, I was bad at many things at first, but I learned and got better. Trying tough things builds resilience and confidence, and that's so important in this world.

0
Q

How do you relax outside of work?

Question 11 of 13
Debra Crew

I like to run because it gives me good thinking time. I also love to read, mainly fun fiction books, for escape. When traveling for work, I try to see something special, like visiting the panda reserve when I was in China.

0
Q

What daily habits help you stay sharp and balanced?

Question 12 of 13
Debra Crew

I like to work out first thing in the morning, at least four times a week. It's a great way to manage stress and think clearly. If I have an early flight, I sometimes miss it, but I try to keep it part of my routine.

0
Q

How do you use travel opportunities during your busy schedule?

Question 13 of 13
Debra Crew

When traveling for work, it's easy to just go from hotel to hotel. So I try to take a moment to enjoy something in each place whether it's seeing the pandas in China or visiting local landmarks when possible.

0

Video Interviews with Debra Crew

Debra Crew on Leadership and Innovation at Diageo

Debra Crew on Leadership and Innovation at Diageo

Debra Crew on Leadership and Innovation at Diageo

Diageo CEO Debra Crew: Transforming Company Culture

Diageo CEO Debra Crew: Transforming Company Culture

Debra Crew Discusses the Future of the Spirits Industry

Debra Crew Discusses the Future of the Spirits Industry

How Debra Crew is Driving Growth at Diageo

How Debra Crew is Driving Growth at Diageo

Debra Crew: From Military Service to CEO

Debra Crew: From Military Service to CEO

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